Refund Policy
We value your trust and strive to provide a seamless experience. As our offerings include non-tangible digital goods like virtual coins and other digital products, refunds are generally not applicable once a purchase is completed. However, we do offer a limited exception in specific cases as outlined below:
Last updated: July 31, 2025
Not entitled to a refund
- Non-tangible irrevocable goods (“Digital Products” and “Virtual Coins”),
- We do not issue refunds for non-tangible irrevocable goods, including virtual coins and digital products, once a purchase is confirmed and the virtual coins are credited to your account.
- However, if the user has not used any of the purchased coins, we offer a full refund within 24 hours of the coin purchase.
- The refund request must be made within this 24-hour window, and none of the coins should have been used.
- Once any amount of coin is used, the transaction becomes non-refundable.
- We recommend contacting us for assistance if you experience any issues receiving your coins or using them to access products.
How to Request a Refund
Follow these simple steps to submit your refund request
Contact Support
Email us at tlccoinrefund@gmail.com with your order details
Provide Information
Include your order number, purchase date, and reason for refund
Wait for Processing
We'll review your request and respond within 2 business days
Important Note
Please ensure you do not use your virtual coins immediately if you're unsure about your purchase. Refunds are only available within 24 hours of purchase and only if none of the coins have been used.
Need Help?
Contact our support team for assistance with refunds or any questions
Email Support
tlccoinrefunds@gmail.com
Response time: 2-4 hours
Contact Number
7619994444
Response time: 2-4 hours